In English
Private Tours
Tailored For You
Verified Guides
Families Welcome
Insider Tips
Highly Rated
Frequently Asked Questions
This page lists general FAQs related to how booking a tour works at GoNativeGuide. For location-specific FAQs, please visit our destination pages.
1. About goNativeGuide
goNativeGuide.com is a website (platform) helping tourists to find friendly local tour guides and book private guided tours. We are present in 100+ cities all over the world offering tours in 7 different languages, most importantly in German.
A private tour is a tour that is booked for you, your family, friends, colleagues or the people you invited. No strangers will join the tour. You will have a local guide all to yourself, and the tour will be customized to your preferences and interests.
The goNativeGuide.com website is operated by goNativeGuide OÜ, a company registered in Estonia (registration number: 16623884). The company is managed by Orsolya Kemeny and Örs Teglasy. Our business address is Ahtri tn 12, Tallinn, 10151, Estonia.
2. Bookings, Payments and Cancellations
Booking a tour is simple: (1) Send an enquiry by filling out our contact form with your preferred date, group size, and special requirements. (2) We check guide availability and send you a quote, usually within an hour. (3) Complete your booking with a secure advance payment by credit card. (4) Contact your guide to refine any final details. (5) Meet your private guide at the agreed location, enjoy your personalized tour, and pay the remaining amount in cash to the guide after the tour. (6) Share your feedback to help us improve.
At the time of the booking, we will ask you to pay an advance payment (usually ~20% of the total tour price) with our secure credit card payment option (currently we do not accept bank transfer or any other payment methods). You will pay the rest of the amount to the guide in cash at the end of the tour.
At goNativeGuide, it is currently not possible to pay the full amount in advance during the booking process. You only pay an advance payment upfront. However, after your booking is confirmed, you can contact your guide directly through the platform to discuss payment arrangements and transfer the remaining amount to them if you wish to pay in full before the tour.
If you need to cancel your booking, please use the cancellation link provided in your booking confirmation email.
(1) If you cancel more than 7 days (168 hours) before the tour start, we will refund you the full in-advance payment. (2) If you cancel less than 7 days (168 hours) before the tour start, we will NOT refund the in-advance payment, but you do not need to pay the remaining amount to the guide. (3) If the booking is cancelled by the guide, we will refund you the full in-advance payment.
If your guide becomes unavailable due to sickness or other unforeseen circumstances, goNativeGuide will try to find a replacement guide for your tour. We do our best to ensure your tour can proceed as planned. In the rare case when we are unable to find a suitable replacement guide, we will refund your in-advance payment in full.
3. Tours
Your tour includes a professional, licensed, local tour guide who speaks your preferred language. The guide will provide a personalized experience tailored to your interests, show you the main sights as well as hidden gems, and share insider tips and local recommendations. The tour price covers the guide's service for the agreed duration. Not included are: entrance fees to attractions, food and beverages, transportation costs, and gratuities (tips are optional but appreciated).
Yes, absolutely! Tours at goNativeGuide can be customized to the maximum possible extent. We encourage our customers to share their special needs, interests, and preferences when booking a tour. If you have specific places you want to visit, topics you're interested in, mobility requirements, or any other special requests, our guides will do their best to adapt the tour to your individual needs and create a personalized experience for you.
Yes, absolutely! Our tours are perfect for families with children. Our guides have extensive experience in adjusting tours to make them exciting and engaging for children of different ages. They know how to adapt the pace, content, and activities to keep both adults and children entertained throughout the tour. Please let us know the ages of your children when booking, so your guide can prepare accordingly and create a memorable experience for the whole family.
After your tour we will send you a short survey to tell us how your tour went. Your feedback will be anonymously shared with your guide and displayed on our website. We are grateful for your input as this helps us improve our services.
4. Guides
We only work with local, licensed tour guides who are passionate about their city and culture. Before adding any guide to our platform, we conduct a thorough background check and verify their professional licenses to ensure the highest quality service. Please read our reviews about the unique experiences of our customers with our guides.
Before booking, you can contact your guide by responding to the emails from goNativeGuide. After completing your booking, we will share your guide's phone number with you in our booking confirmation email so that you can discuss any final details directly by phone or messaging.